Frequently Asked Questions

Everything you need to know about shopping with BlackBole fashion.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to smaller orders.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the product description for 'true to size' notes.

What payment methods do you accept?

BlackBole accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we partner only with factories that guarantee fair wages and safe working conditions.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.